Payment Methods

At Cirela, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options in case of payment issues.

Available Payment Options
We currently accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Maestro
  • Express checkout: Shop Pay

Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards to protect all user information during the transaction process.

Currency
All prices are listed and charged in GBP. This provides full transparency and eliminates surprises during checkout for customers within the United Kingdom / the Eurozone.

Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend the following steps:

  • Double-check your card or account details for accuracy
  • Contact your bank or card provider for further information
  • Try an alternative payment method
  • Reach out to our support team for direct assistance

Need Help?
For any questions or concerns regarding payments, feel free to contact us at  info@cirela.co.uk.

COMPANY INFORMATION

Trading Name: Cirela
Legal Entity: Romi ELLE LTD
Company Number: 16444871

Return Address (for returns):
Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Business Address (not for visits):
86-90 Paul Street, London, England, EC2A 4NE

Please note: Cirela is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@cirela.co.uk
Phone: +44 7537 129453

Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

1. What is the delivery time?

Orders are processed within 1–2 business days. Once shipped, delivery to the UK takes 4–7 business days. The estimated total delivery time is 5–9 business days. You will receive a tracking code via email once your order is shipped.

2. How can I track my order?

You will receive a Track & Trace code by email once your package is dispatched. You can use this code to follow your parcel. Please note that tracking information may take up to 2 business days to become available.

3. What should I do if my tracking code doesn’t work?

If your tracking code doesn’t show updates after 2 business days, please contact us at info@talona.com

4. Can I return my order?

Yes, you have the right to return your item within 30 days of receiving it. Items must be unused, in original condition and packaging, and include proof of purchase. For hygiene reasons, certain products are non-returnable. Read the full Return Policy for details.

5. How do I initiate a return?

You can return your item to the address below. While we recommend sending us an email at info@talona.com before returning your item. We will provide the correct return instructions and help you prevent any processing errors or delays.

6. Who pays for the return shipping?

 Customers are responsible for return shipping costs. For high-value items (over £75), we recommend using a trackable shipping service or purchasing shipping insurance. Your order can be returned within the UK. Typical return shipping costs for a clothing item within the UK range from £2.90 to £5.50, depending on the courier and package size. These costs are not reimbursed. For more info check the Refund Policy

Return address: Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

7. What payment methods do you accept?

We accept the following secure payment methods via Shopify Payments:

  • Creditcards: Visa, Mastercard, American Express, Diners Club, Discover, UnionPay
  • Debetkaarten: Maestro
  • Express checkout: Shop Pay

8. Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom. This includes insurance for loss or damage during transit.

9. How do I contact customer support?

You can email us at info@talona.com or use the contact form. Our support hours are (GMT +01:00 London): Monday to Friday: 9:00 AM – 5:00 PM Saturday to Sunday: 9:00 AM – 1:00 PM

10. What is your return address?

All returns must be sent to: Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom] Note: This is not a visitor location. Returns only.